GrubGo Raises the Bar For Restaurant Delivery in St. Louis


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GrubGo should be called NoShow

I placed a food order at 7:48 pm. 1 to 1.5 hours to deliver the food, but I thought that is ok, I will wait for the convenience and even pay the ridiculous delivery charge for it. The email confirmation said the delivery would be between 8:30 and 9:30 pm. At 9:45 pm, I called the Grubgo line. Keep in mind that at this point I had ordered 2 hours earlier. I was told that they were behind and they would be CALLING IN the order soon. So basically the food order at the restaurant hadn't even been placed yet. But here is the other thing, the restaurant I wanted the food delivered from closes at 9:00 pm. So even if they attempted to call the order in at that point, no one would be in the restaurant to make the food. The lady told me we are behind. I said it isn't my problem. I told her to cancel the order and that there had better not be a charge on my credit card for it. She said don't threaten me and hung up on me. There was no communication, no food delivery, rude "Customer service", I HIGHLY RECOMMEND that you do not order from these idiots. Do not trust them, do not waste your time or your money. They wasted almost 2.5 hours of my time, the food was not delivered. It remains to be seen if I will be charged or not. Trust me, don't order from GrubGo, they should change their name to NoShow.

Justin McNeal 257 days ago

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